Repair Service Center

Our service department is on-site and James, our Bernina factory certified and trained technician with over 34 years experience, is available for service and repair.

At Bernina Northwest, we want your sewing, embroidery, and/or serger machines to be in the best condition possible. That is why we will only repair your sewing machine with a full service. We do not perform repairs without full service.

Please note: We only service Bernina and Bernette machines.

For Bernina and Bernette Sewing/Embroidery or Sergers, our service fee is $159.95 plus the cost of parts (if needed).
 
For Bernina 8-Series, our serivce fee is $249.99 plus the cost of parts not included under Bernina warranty.

Our work is guaranteed for 180 days from the time of service.

When bringing your machine in for service, please include your all-purpose presser foot #1 or #0, Buttonhole presser foot, bobbin case, foot control, and electrical cord.

At check-in, please list any problems that you may be having with your machine.

 

• SURGE PROTECTORS ARE A MUST FOR ALL COMPUTER MACHINES! We recommend protection of at least 1000 joules.
• We do not recommend sewing over pins. You risk breaking a needle, which could fly in your face or cause a burr on the hook. If you have a broken needle, be sure to find and remove all broken pieces.
• Change your needle and oil the hook every 3-4 sewing hours. Do not use a dull or damaged needle.
• If your needle gets jammed in your fabric, turn off your machine, and remove the needle from the needle bar. Do not use the hand wheel to pry the needle out. It may negatively affect the timing of your machine or damage the hook of your machine.
• Do not use canned air to clean out the hook area of your machine. Lint flies up and may damage the computer boards.
• Never use abrasives on the body of the machine or on the touch screen. Any type of mild cleaning agent, such as Formula 409, should be sprayed onto a cloth and then applied to the body of the machine. Never use acetone, mineral spirits, or harsh chemicals.